TERMS OF USE.
A digital marketplace connecting Brands, Agencies and Creators.
These Terms govern use of Creator Lounge. By creating an account, accessing the Platform, applying to or creating a Campaign, or otherwise using Creator Lounge, you agree to these Terms and the Privacy Policy.
About Creator Lounge
Creator Lounge (the “Platform”) is a technology marketplace operated by Pakistan Influencer Awards (“Creator Lounge”, “we”, “us” or “our”). The Platform provides digital tools through which brands, advertisers, agencies and other business users may discover and engage content creators, publish and manage marketing campaigns, review campaign applications and content, measure campaign performance using available data, and manage related commercial records.
Creator Lounge may also provide event listings, creator discovery, analytics, leaderboards, learning, community, marketplace and other creator-economy features from time to time.
Marketplace Role and Relationship Between Users
Creator Lounge provides marketplace infrastructure and administrative technology. Except where Creator Lounge expressly agrees otherwise in writing, Creator Lounge does not act as the employer, employee, agent, representative, partner, joint venturer, talent manager, advertising agency or fiduciary of any Brand, Agency or Creator.
The underlying commercial engagement for a Campaign is between the relevant Brand and/or Agency and the selected Creator. Each user acts independently and is responsible for its own acts, omissions, representations, commitments, approvals, content, products, services, taxes and compliance with applicable law.
Creator Lounge does not guarantee that any user will enter into a transaction, perform a Campaign, make payment, achieve any level of reach, engagement, sales, views or other result, or remain available on any third-party platform. Creator Lounge is responsible only for obligations expressly undertaken by Creator Lounge under these Terms.
Definitions
“Brand” means a company, advertiser, organisation or other business user using the Platform to create, fund, commission or manage Campaigns.
“Agency” means an advertising, media, influencer, talent, marketing or other agency using the Platform for itself or on behalf of one or more clients. An Agency represents that it has all authority required to act for any client it identifies or represents on the Platform.
“Creator” means an individual content creator or other eligible creator account holder using the Platform to discover, apply for and participate in Campaigns.
“Campaign” means a marketing opportunity, brief or engagement made available through the Platform by a Brand or Agency.
“Content” means videos, images, audio, captions, links, posts, stories, live content or other material created, submitted or published in connection with a Campaign.
“Connected Platform” means a third-party social or digital platform connected to Creator Lounge, including, where supported, YouTube, TikTok, Instagram, Facebook or other services.
“Platform Fee” or “Commission” means the fee charged by Creator Lounge for use of its marketplace, technology, administration, measurement, transaction facilitation or related services.
“Verified Data” means performance or account data obtained through an available Connected Platform API or another verification method expressly identified by Creator Lounge.
Eligibility, Accounts and Verification
Users must be legally capable of entering into binding agreements. Creator accounts are limited to persons aged 18 or above unless Creator Lounge introduces a legally compliant minor-account framework in the future.
Users must provide accurate, current and complete information and any identity, company, tax, banking or other verification information reasonably requested by Creator Lounge. Creator Lounge may approve, reject, suspend, restrict or require reverification of an account where reasonably necessary for platform integrity, compliance, fraud prevention or enforcement of these Terms.
Users are responsible for maintaining the confidentiality of their login credentials and for activity occurring through their accounts. Users must promptly notify Creator Lounge of suspected unauthorised access.
Brand and Agency Responsibilities
A Brand or Agency is responsible for the Campaigns it creates or manages, including the accuracy and legality of the Campaign brief, eligibility requirements, product or service claims, instructions, deadlines, deliverables, usage requirements, approvals, compensation and any materials supplied to Creators.
A Brand or Agency must have all rights, permissions, licences and regulatory approvals necessary for the products, services, trademarks, music, footage, claims, materials and instructions it provides.
An Agency acting for a Brand is solely responsible for having authority to bind or represent that Brand and for accurately communicating the Brand’s requirements. Creator Lounge is not responsible for disputes between a Brand and its Agency or for an Agency acting outside its authority.
Brands and Agencies are responsible for reviewing Creator applications and approving or rejecting Content. Unless Creator Lounge expressly agrees otherwise in writing, Creator Lounge does not make creative or commercial approvals on their behalf.
Creator Responsibilities
Creators are responsible for the Content they create, submit and publish, and for ensuring that it is original or properly licensed, complies with the Campaign brief, contains required advertising or sponsorship disclosures, does not infringe third-party rights, and complies with applicable law and the rules of each Connected Platform.
Creators must not manipulate views, followers, engagement, audience information or campaign performance; misrepresent their identity or audience; use another person’s account; submit fraudulent or misleading information; or engage in conduct designed to circumvent Platform processes.
A Creator remains responsible for obtaining any permissions required from persons, locations, music owners, copyright owners or other rights holders appearing in or connected with the Creator’s Content.
Campaign Process
Brands and Agencies may create, edit, publish, pause, resume and close their own Campaigns, subject to Platform functionality and these Terms. Creators may apply to eligible Campaigns and may be selected or rejected by the relevant Brand or Agency.
Campaign-specific requirements shown on the Platform, including the brief, rate or compensation basis, deliverables, approved platforms, deadlines, go-live date, grace period, measurement period and other conditions, form part of the Campaign terms accepted by participating users.
Where content approval is required, a Creator must obtain the relevant Brand’s or Agency’s approval before publication. Approval by a Brand or Agency does not transfer responsibility for the Creator’s legal compliance, except to the extent applicable law provides otherwise.
Creator Lounge may record selections, approvals, submissions, timestamps, campaign terms and other activity for operational, evidentiary and reporting purposes.
Measurement and Third-Party Platform Data
Where available, Creator Lounge may obtain views, followers, engagement or other performance information through official APIs or authorised connections to Connected Platforms. Users acknowledge that such information depends on third-party systems, permissions, account eligibility, API availability and the methodologies of those platforms.
Creator Lounge does not warrant that third-party data will always be available, uninterrupted, complete, error-free or identical to figures displayed elsewhere. Creator Lounge may use the data made available through the relevant API or other disclosed verification method as the Platform record for Campaign administration.
Self-declared audience or profile information is not treated as verified unless expressly identified as Verified Data.
Platform Fees, Commission and Taxes
Creator Lounge may charge a Platform Fee or Commission to Brands, Agencies, Creators, or more than one side of a transaction. The applicable fee, percentage, fixed amount, tax treatment or other charge will be displayed or otherwise communicated before the relevant transaction or Campaign commitment.
Platform Fees are consideration for Creator Lounge’s marketplace, technology, administration, measurement, transaction facilitation and related services. They are separate from the underlying compensation payable for Creator services.
Creator Lounge may change its standard fee schedule from time to time. A change will not retrospectively alter a fee already accepted for an active Campaign unless required by law or agreed by the affected parties.
Each user is responsible for its own taxes, filings, registrations and statutory obligations. Creator Lounge may charge, collect, deduct or withhold taxes where required by applicable law.
Payments and Payment Facilitation
Payment mechanics may vary by Campaign and by payment service availability. Creator Lounge may generate invoices, payment records, settlement statements or other transaction records and may facilitate payment through banking arrangements or third-party payment providers.
Unless expressly stated for a particular service, Creator Lounge is not a bank, deposit-taking institution, escrow provider or money transmitter. Any payment service provided by a bank, payment processor or other third party is also subject to that provider’s terms.
Where Creator Lounge receives amounts for settlement in connection with a Campaign, such receipt does not make Creator Lounge the employer, principal, agency representative or guarantor of the Brand, Agency or Creator, nor does it transfer responsibility for the underlying Campaign to Creator Lounge.
Creator Lounge is not responsible for delays or failures caused by banks, payment partners, regulatory checks, incorrect user information or events outside its reasonable control. Users remain responsible for providing accurate payment and tax information.
Specific payment timelines, deductions, commissions, taxes and payout requirements may be stated on the applicable invoice, Campaign screen or settlement record.
Content Ownership and Licence
As between Creator Lounge and a Creator, the Creator retains ownership of Content created by that Creator, subject to any rights granted to a Brand or Agency under the Campaign brief or a separate agreement.
By submitting Content through Creator Lounge, the Creator grants Creator Lounge a non-exclusive, worldwide, royalty-free licence, for the period reasonably required, to host, store, reproduce, display, process and use the Content and related metadata for operating the Platform, administering and verifying Campaigns, reporting performance, resolving Platform issues, maintaining records and promoting Creator Lounge where the Creator has separately authorised promotional use.
Any broader advertising, paid-media, whitelisting, adaptation, exclusivity, perpetual usage or ownership rights required by a Brand or Agency should be stated in the Campaign terms or separately agreed with the Creator.
Users must not upload or use material that infringes intellectual property, privacy, publicity or other rights.
Social Platform Connections and API Permissions
Creators may be required to connect their own social media accounts using the authentication and permission processes provided by the relevant Connected Platform. Creator Lounge will request and use permissions for the purposes disclosed at the time of connection and in the Privacy Policy.
A user may disconnect a Connected Platform subject to the consequences disclosed by Creator Lounge, including loss of measurement capability or Campaign eligibility. Creator Lounge is not responsible where a third-party platform refuses access, changes its API, modifies permissions, suspends an account, changes its terms or data policies, or discontinues a service.
Use of each Connected Platform remains subject to that platform’s own terms, policies and developer requirements, including the following:
Creator Lounge uses YouTube API Services. By connecting a YouTube account to Creator Lounge or using any YouTube-related feature of the Platform, you agree to be bound by the YouTube Terms of Service. Google’s handling of your information is governed by the Google Privacy Policy.
By connecting a TikTok account, you remain bound by the TikTok Terms of Service and applicable TikTok policies.
By connecting an Instagram or Facebook account, you remain bound by the Meta Terms of Service, the Instagram Terms of Use and applicable Meta policies.
Creator Lounge requests only the permissions needed to verify account ownership, display account information to the user and relevant Brands or Agencies, and measure Campaign performance. Creator Lounge will not publish, edit or delete content on a Connected Platform on a user’s behalf unless a feature expressly requests that permission and the user grants it. Creator Lounge does not sell data obtained from Connected Platforms and does not use it for purposes other than those disclosed at connection and in the Privacy Policy.
A user may revoke Creator Lounge’s access at any time by disconnecting the account in Creator Lounge settings, or through the app-permission settings of the relevant platform, including, for Google and YouTube, the Google security settings page at https://myaccount.google.com/permissions. After revocation, Creator Lounge will stop retrieving new data from that account and will delete or retain previously obtained data as described in the Privacy Policy and the relevant platform’s developer policies.
Privacy and Data
Creator Lounge processes personal and business information in accordance with its Privacy Policy and applicable law. Depending on the features used, this may include identity and verification information, contact details, social account information, performance data, campaign activity, transaction information, tax or payment information, device information and communications.
The Privacy Policy explains the categories of data collected, purposes of processing, third-party services, retention, user choices, account deletion and available contact channels. By using integrations or granting API permissions, users authorise Creator Lounge to process the relevant data for the disclosed purposes.
Where consent is relied upon, Creator Lounge may record the consent, its version and timestamp and may retain evidence of the consent or its withdrawal where reasonably required for legal, security or audit purposes.
Events, Community and Other Features
Creator Lounge may list or operate events, learning opportunities, creator communities, leaderboards, discovery tools and other features. Additional rules may apply to particular features.
Acceptance to an event or programme through the Platform does not guarantee travel, entry, accommodation, compensation or other benefits unless expressly stated. Users remain responsible for complying with event rules and venue requirements.
Where leaderboards, rankings or public creator profiles are offered, Creator Lounge may use Verified Data or other disclosed criteria. Creator Lounge will display a Creator’s data obtained from a Connected Platform publicly only where the Creator has enabled public display, and the Creator may switch it off at any time in account settings.
Prohibited Conduct
Users must not use Creator Lounge for unlawful, fraudulent, deceptive, abusive or infringing activity; manipulate campaign metrics; scrape or extract Platform data without permission; interfere with Platform security; reverse engineer or circumvent technical controls except where law expressly permits; impersonate another person or business; submit false verification documents; misuse confidential campaign information; or use the Platform in a way that harms other users or Creator Lounge.
Creator Lounge may investigate suspected misuse and may restrict, suspend or terminate access, remove content or campaigns, preserve records, or cooperate with lawful requests where reasonably necessary.
User-to-User Disputes
Disputes concerning the underlying Campaign, brief, Content, approvals, deliverables, product or service, commercial promises, user conduct or other matters between a Brand, Agency and Creator are primarily disputes between those users.
Creator Lounge may, at its discretion, facilitate communication, provide available Platform records or take action under these Terms, but is not required to adjudicate or guarantee resolution of an underlying commercial dispute.
Creator Lounge remains responsible for addressing issues concerning its own Platform Fees, account administration, Platform functionality, or records generated by Creator Lounge, subject to these Terms.
Third-Party Services
Creator Lounge may depend on third-party services including social networks, cloud infrastructure, authentication providers, analytics services, banks, payment processors, messaging services and email gateways.
Creator Lounge does not control and is not responsible for the availability, acts, omissions, policies, security incidents, account decisions or service changes of third parties. References to or integrations with third-party services do not constitute a guarantee or endorsement of their services.
Disclaimer of Warranties
To the maximum extent permitted by applicable law, Creator Lounge is provided on an “as is” and “as available” basis. Creator Lounge does not warrant that the Platform will be uninterrupted, error-free or free from all harmful components, or that any Campaign, Creator, Brand, Agency, Connected Platform, payment provider, data point, business result or user-generated content will meet a user’s expectations.
Creator Lounge does not guarantee campaign performance, views, followers, engagement, conversions, sales, reputation, creator availability, payment by another user, or the truth or legality of representations made by another user.
Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.
Indemnification
To the maximum extent permitted by applicable law, each user agrees to indemnify and hold harmless Creator Lounge, its operator, affiliates, officers, employees and authorised representatives from third-party claims, losses, liabilities, damages, penalties, costs and reasonable legal expenses arising from or relating to that user’s Campaign, Content, products or services, infringement of third-party rights, unlawful or misleading advertising, fraud or misrepresentation, breach of these Terms, violation of applicable law, misuse of the Platform, or acts or omissions in dealings with another user.
This section does not require a user to indemnify Creator Lounge for liability caused solely by Creator Lounge’s own conduct to the extent such liability cannot lawfully be transferred or excluded.
Limitation of Liability
To the maximum extent permitted by applicable law, Creator Lounge and its operator will not be liable for indirect, incidental, special, punitive, exemplary or consequential loss, or for loss of profits, revenue, opportunity, goodwill, reputation, anticipated savings or data, arising from use of the Platform or dealings between users.
Creator Lounge is not liable for Campaign underperformance; non-performance or misconduct by a Brand, Agency or Creator; user-generated Content; intellectual-property claims arising from user materials; third-party account suspension; API outages or changes; inaccurate or unavailable third-party data; bank or payment-provider delays; or events outside Creator Lounge’s reasonable control.
To the maximum extent permitted by law, Creator Lounge’s aggregate liability arising out of a particular Campaign or transaction will not exceed the Platform Fees actually received and retained by Creator Lounge in connection with that Campaign or transaction during the six months preceding the event giving rise to the claim.
Nothing in these Terms excludes or limits liability to the extent that applicable law does not permit such exclusion or limitation.
Suspension and Termination
A user may request account closure subject to completion of outstanding Campaign, payment, record-retention or legal obligations. Creator Lounge may suspend, restrict or terminate an account for breach of these Terms, fraud or suspected fraud, manipulation, security risk, non-payment of Creator Lounge fees, unlawful conduct, regulatory requirements, repeated user complaints, or conduct reasonably likely to harm the Platform or its users.
A user may request deletion of their account and associated personal data through account settings or by emailing support@mycreatorlounge.com. Deletion, including deletion of data obtained from Connected Platforms, is handled as described in the Privacy Policy, subject to records Creator Lounge is legally required to retain.
Termination does not automatically cancel rights, obligations, fees, payments, licences or liabilities that accrued before termination or that by their nature should survive termination.
Changes to the Platform and These Terms
Creator Lounge may modify Platform features, eligibility requirements, supported Connected Platforms, fees and these Terms from time to time. Material changes to these Terms will be communicated through the Platform, email or another reasonable method.
Where reasonably practicable, Campaign terms already accepted will continue to govern that Campaign. Continued use after updated Terms take effect constitutes acceptance of the updated Terms, subject to applicable law.
Electronic Communications and Records
Users consent to receiving contractual notices, account communications, invoices, Campaign notifications and other records electronically through the Platform, email, SMS or other contact details provided by the user, subject to applicable law and communication preferences.
Creator Lounge may maintain electronic records of account activity, acceptance, consents, Campaign terms, submissions, approvals, invoices, payments and notices. Platform records may be used for administration, audit, security, dispute handling and legal compliance.
Governing Law and Jurisdiction
These Terms are governed by the laws of the Islamic Republic of Pakistan.
Before commencing formal proceedings, users are encouraged to contact Creator Lounge at support@mycreatorlounge.com and provide reasonable details of the dispute so the matter can be reviewed.
Subject to any mandatory rights or procedures under applicable law, disputes arising out of or in connection with these Terms or Creator Lounge shall be subject to the exclusive jurisdiction of the competent courts at Karachi, Sindh, Pakistan.
General Terms
If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law. A failure by Creator Lounge to enforce a provision is not a waiver of that provision.
A user may not assign its rights or obligations under these Terms without Creator Lounge’s prior written consent, except where applicable law provides otherwise. Creator Lounge may assign or transfer these Terms as part of a corporate restructuring, financing, merger, acquisition or transfer of the Platform, subject to applicable law.
These Terms, the Privacy Policy, applicable Campaign terms and any additional feature-specific terms constitute the agreement governing use of Creator Lounge, except for any separate written agreement expressly entered into by Creator Lounge.
Contact
Creator Lounge
Operated by: Pakistan Influencer Awards
Registration No.: NTN 2929494-7
Registered Address:
Alpha Trade Tower, Building # 6C
Lane 12, DHA Phase 2 Extension
Karachi, Pakistan
Support support@mycreatorlounge.com
Legal Notices support@mycreatorlounge.com
Website mycreatorlounge.com